Shipping policy

Shipping

Thank you for shopping with BURNES. We are committed to delivering your order with care, efficiency, and transparency. Please review the details below for all shipping information.

1. Shipping Destinations

We currently ship worldwide with the following rates:

Albania & Kosovo — Free Shipping
Europe — €10
USA, Australia & Asia — €25
Rest of the World — €25

2. Shipping Fees & Duties

Free standard shipping is available for all orders within Albania and Kosovo
International shipping rates are fixed as listed above
Orders are shipped from Tirana, Albania via DHL Express

Please note:
Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

3. Processing Time

All orders are processed within 1–3 business days.

Once your order has been dispatched, you will receive a confirmation email with shipping details.

4. Estimated Delivery Times

Albania: 1–3 business days
Kosovo: 2–4 business days
International: 5–10 business days

Delivery times are estimates and may vary depending on location, customs clearance, or courier delays.

5. Order Tracking

For all shipped orders, you will receive a tracking link via email once your package has been dispatched.

You can use this link at any time to follow your shipment.

6. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 5 business days of delivery (or expected delivery date), and we will assist you in resolving the issue.